How it works
Six steps, and you know what is happening at every one.
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1
Book your free estimate
Pick a day and time online, or call us. You choose what works for your schedule.
What you hear from us: We confirm the appointment with you, so you know exactly when we are coming.
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2
We inspect and show you what we find
We look at the whole problem, take photos, and walk you through them on the spot.
What you hear from us: You see what we see, and you can ask any question while we are there.
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3
You get a clear written estimate
The scope, the price, your warranty and your financing options, all in writing.
What you hear from us: Take the time you need. We answer your questions by phone or email until you are sure.
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4
We set your start date
We agree on a start date and how long the job should take, before any work begins.
What you hear from us: If weather or anything else changes the plan, we tell you right away.
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5
Our crew does the work
We protect your property, do the work, and clean up as we go.
What you hear from us: If we find something we could not see before, like rotted wood under old shingles, we stop, show you photos, and explain your options and the cost. Nothing is added to your price until you approve it in writing.
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6
Final walkthrough and warranty
We walk the finished job with you and make sure every detail is right.
What you hear from us: Your workmanship warranty covers it: lifetime on exterior replacements, 5 years on interior projects.
Questions at any step? Call or text 571-454-9585 or email info@hearthhi.com.
If something changes during your project
Even a well planned job can turn up a surprise. Old wood can be rotted where no one could see it, weather can move the schedule, and sometimes you decide you want something different. Here is exactly what happens, so a change never catches you off guard.
What happens, step by step
- 1We stop and show you
When we find something new, we pause that part of the work and take photos, so you see what we see.
- 2We explain your options
We tell you what the problem is, what each option involves, and what we recommend and why.
- 3You see the price and the schedule
You get the cost of the change and any effect on the timeline before anything is done.
- 4You approve it in writing
We put the change in a written change order. Work on the change starts only after you sign off.
Common examples
Rotted decking under old shingles, or damaged framing behind siding. We show you photos and the cost to fix it properly.
A different color, an extra window, or a larger scope. The same steps apply: price, schedule, and your written approval first.
We tell you right away and agree on a new day with you. A delay in timing is not a change in your price.
A change order is simply a written record of what changed, what it costs, and how it affects the schedule. Your original price stays your price unless you approve a change in writing.
Questions about a change on your project? Call or text 571-454-9585 or email info@hearthhi.com. See also the FAQ, financing, and HearthSafe plan.